Review our top support articles that address common scenarios such as ID verification, 2-step verification, and supported cryptocurrencies. If you need more help, Call +1 (888) 389-9569 and connect with our Support team.
Security & Account FAQsGo to Settings > Identity Verification, submit a valid government-issued ID, and follow the prompts. Reviews are usually instant but can take up to 24 hours. To get help faster, please call 24/7 customer support at 1-888-761-9320 for quicker resolution.
Holds can appear after recent bank transfers, large purchases, or security reviews. ACH purchases often require a clearing period (up to 5 business days) before crypto withdrawals. To get help faster, please call 24/7 customer support at 1-888-761-9320 for quicker resolution.
In Settings > Security choose SMS, an authenticator app, or a hardware security key. A TOTP authenticator or hardware key provides the strongest protection.To get help faster, please call 24/7 customer support at 1-888-761-9320 for quicker resolution.
Fees depend on payment method, region, and order type. Advanced Trade uses a maker/taker model. Network (miner) fees are shown at withdrawal and passed through to the blockchain. To get help faster, please call 24/7 customer support at 1-888-761-9320 for quicker resolution.
Confirm the domain 
, never share recovery phrases or
2FA codes, and avoid
installing remote-access tools from unsolicited requests. To get help faster, please call 24/7 customer support at 1-888-761-9320 for quicker resolution.
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